Shipping and Deliveries

Once your order has been shipped, you will receive a confirmation email containing shipping details and a tracking number to follow your order's shipment.

If you completed your order using your account: you can check the status of your order by logging into your account and visiting your 'Orders' list.

You can find the name of the courier handling the delivery of your package and check the status of your order by following the instructions in the box How can I track my order.

If the tracking number does not work or is non-existent, do not be alarmed: the process of transferring information from the courier to our systems can take up to a maximum of 24 hours to complete. During this time, the information related to your order may be incomplete or the tracking number may be reported as "non-existent."

For this reason, we invite you to check again 24 hours after receiving the email with the shipping tracking. The information will be updated directly by the courier.

Once the order is confirmed, we cannot guarantee a change of the shipping address.

Please contact customer care at customercare@bogliolimilano.info or via chat to receive all the information.

We ship to many countries and offer various shipping options to best meet your needs.

You can check if we ship to your country by consulting the table below.

* order=day of departure, if order received by 11:00 am

As of 1st January 2021, the United Kingdom is no longer a member of the European Union.

Following the agreement signed between the two countries ("free trade"), it will be possible to continue purchasing without additional taxes being applied within the European Union to the United Kingdom and vice versa.

VAT at the locally applicable rate is charged on all shipments to countries within the European Union, the United Kingdom and the United States.

Orders are shipped under DDP (Delivery Duty Paid) terms: all applicable import taxes and customs duties are therefore already included in the final price of the product, with no additional charges upon delivery.

DDP terms also apply to shipments to:

• Australia
• Japan
• Norway
• Singapore
• South Korea
• Switzerland
• Turkey
• United Arab Emirates
• Mexico
• Kuwait

Canada

At the moment, we are unable to directly handle the payment of customs duties for shipments to Canada. As a result, your parcel may be temporarily held at customs, or the recipient may be asked to pay duties upon delivery.

In this case, please contact our Customer Service team at customercare@bogliolimilano.info and attach your proof of payment, and we will refund the amount paid.

We offer various shipping options to best meet your needs.

Shipping costs vary depending on the type of shipping and destination. Your shipping costs will be automatically calculated at checkout.

We aim to ship all orders within 2 business days. Estimated shipping times are to be used as a guide only and we are not responsible for any delays caused by credit card authorization processes from the date of shipment.

Please note that during sales periods, deliveries may be delayed by 2-3 business days. We apologize for any inconvenience this may cause.

Go to the Do you ship to my country? section for all Express shipping costs.

If your order has been delivered and you noticed that some items are missing, please contact us via the chat button in the bottom right corner, or by email at customercare@bogliolimilano.info.

You will need to provide us with the following information to start an investigation with the courier:

. General photos of the package (preferably from different angles)

. Photos of the contents

. Details on delivery methods

. Details on the condition of the package upon delivery

Please also keep everything you received, including the cardboard box, until the investigation with the courier is completed.

If you are not available when your order is delivered, a new delivery attempt will be made the following day. If necessary, a third attempt will be made on the day after. If delivery is unsuccessful after the third attempt, the package will be returned to our warehouse.

It is not possible to book a delivery time or make appointments with the courier. Deliveries are made from Monday to Friday during office hours.

The courier does not deliver on pre-holiday and public holidays.