Orders and Payments

If your order fails, please contact your bank to check that there are no security blocks on your credit card. Try placing a new order, making sure that the billing address, the name on the card, and other details related to your account/card are correct.

If the problem persists, please contact our Customer Service by clicking on the Contact Us link at the bottom of the website or via chat, providing a screenshot of the issue.

Once the order is confirmed, we cannot guarantee its cancellation or modification.

If you have received your order and wish to return or exchange it, please refer to the Returns and Refunds section.

It is not possible to change orders or add products to an existing order.

For your order to be processed and fulfilled, the shipping country must match the billing country.

We therefore ask you to verify that the shipping address, billing address, and your payment card statement all refer to the same country: any discrepancies could cause blocks or delays in processing your order.

We also recommend that you enter your contact details accurately and completely, so that our team can contact you promptly if necessary.

Shopping on bogliolimilano.info is a simple and pleasant experience. You can browse through the available categories in the menu to discover our collections, or use the search bar if you already know the product you are looking for.

Once you have found the item, select the size and color and click on "Add to cart". You can view the selected items at any time via the cart icon at the top or through the side panel. From the Shopping Bag, you can also remove an item or add it to your Wishlist.

When you are ready to complete your purchase, click on "Proceed to checkout" to finalize the order.

If you experience difficulties placing your order, we suggest you:

• Use an updated browser, preferably Google Chrome or Mozilla Firefox
• Clear your browser's cache or delete cookies
• Verify that your payment card is enabled for online purchases, keeping your 3D Secure code handy
• Try with an alternative payment method

Should the problem persist, our Customer Service remains at your complete disposal: you can write to us at customercare@bogliolimilano.info, contact us via chat, or use the Contact us link at the bottom of the page.